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Conflict Management

Conflict management is the ability to endure and constructively resolve a difficult situation arising from the convergence of different opinions and interests..

Particularly in international business where people come together from different cultures, misunderstandings and conflicts attributable to different values can often emerge.
The ability to avoid conflicts and find constructive solutions is of major importance for business success at the international level.

Sensitivity to one’s own values and behavioural habits and those of people from foreign cultures enables us to confront our own conflict biography and to deal with culturally-related conflict potential. We become aware of our own emotions and behavioural patterns and we learn about possibilities for “keeping them under control” in order to avoid an escalation. In addition, you gain a fundamental understanding of the causes of intercultural conflicts and practice how to deal with them tactfully.

In our “Conflict Management Skills” training you learn to recognise, explain and manage conflicts at not only the personal level, but also in relation to cultural influences.

TOPICS

  • Conflict Management Skills - Foundations to Professional
  • Conflict Management for Managers & Leaders
  • Conducting Critical Discussions
  • Professional Conflict Mediation
  • Fundamentals of conflict management +

    • Concept definition: problem, differences of opinion, and conflict
    • Conflict causes: recognising and assessing conflict triggers
    • Conflict types: personal, material, and cultural causes of conflicts
    • Behavioural patterns in conflict situations: directing, cooperating, avoiding, compromising, and harmonising
    • Conflict escalation levels
    • The meaning of verbal and non-verbal communication in conflict situations
    • Proven conflict solution strategies: define, clarify, identify, and resolve
  • Personal handling of conflicts +

    • What are my “hot buttons” and how can I learn to control them?
    • Conflict prevention: avoiding conflicts, consciously decreasing tension Addressing problems sensibly
    • De-escalation of conflicts by applying effective techniques
    • Conflict resolution: How do I deal constructively with conflicts?
    • How do I deal with my own emotional bias?
    • How can I find my own individual resolution strategy?
  • Intercultural conflicts +

    • Cultural differences in verbal and non-verbal communication
    • Intercultural conflicts and their special setting
    • Models for explaining the causes
    • The understanding of roles in different cultures
    • How can I reduce conflict potential in an international environment?
  • Mediation +

    • Win-win as a resolution strategy
    • Conflict resolution strategies in other cultures
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  • Conflict Management +

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  • Leading International Teams +

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  • Change Management +

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  • Führungskräftetraining +

    Führungskräftetraining INTERNATIONALE FÜHRUNGSKOMPETENZ MIT AVRAMI BUSINESS COMMUNICATION Internationale Mitarbeiterführung erfordert ein weitaus höheres Kompetenzspektrum als die Führung von Teams aus einem Read More
  • International Leadership +

    International Leadership The abilities to lead, motivate and encourage employees are general management skills. In an international environment the capability and willingness Read More
  • Employee Discussions +

    Employee Discussions Employee discussions are an important element of staff management. These are structured confidential one-to-one talks between a manager and an Read More
  • Stress Management & Self-Management +

    Stress Management & Self-Management Self-management describes a person’s ability to consciously influence his/her own behaviour in order to improve his/her productivity and performance capability. Read More
  • Communication +

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  • The Manager as a Coach +

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  • 2
  • International Leadership +

    International Leadership The abilities to lead, motivate and encourage employees are general management skills. In an international environment the capability and willingness Read More
  • The Manager as a Coach +

    The Manager as a Coach In the business context coaching means developing oneself and others, recognising potential and supervising business processes. There is no longer Read More
  • Leading International Teams +

    Leading International Teams Intercultural teams are characterised by a high degree of creativity and flexibility. But they also inherently contain very high levels Read More
  • Conflict Management +

    Conflict Management Conflict management is the ability to endure and constructively resolve a difficult situation arising from the convergence of different opinions Read More
  • Facilitation Training +

    Facilitation Training Facilitation skill is the ability and talent to direct group processes so that the participants develop the solution for a Read More
  • Networking +

    Networking Networking skills are abilities that are decisive for successful, modern relationship management. Active networking is the basis for a range Read More
  • Negotiating Successfully +

    Negotiating Successfully Negotiation skills in international business require an understanding of both the principles of solution-oriented negotiation and an awareness of the Read More
  • Stress Management & Self-Management +

    Stress Management & Self-Management Self-management describes a person’s ability to consciously influence his/her own behaviour in order to improve his/her productivity and performance capability. Read More
  • Employee Discussions +

    Employee Discussions Employee discussions are an important element of staff management. These are structured confidential one-to-one talks between a manager and an Read More
  • Führungskräftetraining +

    Führungskräftetraining INTERNATIONALE FÜHRUNGSKOMPETENZ MIT AVRAMI BUSINESS COMMUNICATION Internationale Mitarbeiterführung erfordert ein weitaus höheres Kompetenzspektrum als die Führung von Teams aus einem Read More
  • Successful Presentations +

    Successful Presentations Presentation skills are the ability to depict and convey content in an understandable, engaging way. A good presenter is characterised Read More
  • Communication +

    Communication The ability to communicate efficiently and effectively has become one of the most important factors for business success. Results-oriented, respectful Read More
  • 1
  • 2