Conflict management is the ability to endure and constructively resolve a difficult situation arising from the convergence of different opinions and interests..
Particularly in international business where people come together from different cultures, misunderstandings and conflicts attributable to different values can often emerge.
The ability to avoid conflicts and find constructive solutions is of major importance for business success at the international level.
Sensitivity to one’s own values and behavioural habits and those of people from foreign cultures enables us to confront our own conflict biography and to deal with culturally-related conflict potential. We become aware of our own emotions and behavioural patterns and we learn about possibilities for “keeping them under control” in order to avoid an escalation. In addition, you gain a fundamental understanding of the causes of intercultural conflicts and practice how to deal with them tactfully.
In our “Conflict Management Skills” training you learn to recognise, explain and manage conflicts at not only the personal level, but also in relation to cultural influences.