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Quality Concept

We have standardised important processes in the organisation and execution of our training to ensure the quality of our language courses.

The avrami quality process follows the pattern below in all of our language instruction courses:

Placement - Needs assessment with the Staff Developer (SD)
In order to figure out what participants actually need and what their requirements are we evaluate their individual language skills using our free, most reliable onlinePlacement Test before a language course starts. Based on the test results we assign the participants to homogenous groups and discuss the broad training objective with the SD.Trainerauswahl
Diese grundlegenden Informationen beinhalten für uns die wichtigsten Kriterien für die passgenaue Auswahl der Sprachtrainerin/des Sprachtrainers.

Instructor selection
This basic information provides us with the most important criteria for the selection of the most suitable language instructor.


Needs assessment with the participants

Needs assessment I

To ensure that the training content corresponds with the actual needs of the participants a structured assessment of those needs is conducted during the first training session in group courses. The participants receive a structured questionnaire (see Appendix 1 - Avrami Document Quality Process - Page 1) in which they list the individual challenges on the job and conduct a self-assessment of their own language skills.
The instructor evaluates the form following the training session and consults with the participants on the topics to deal with during the first half of the course. The instructor then presents the results and the instruction concept to the participants in the second instruction session.

Needs assessment II

The priorities for the second half of the course are defined around mid-term. The instructor uses the results of the needs analysis to define the priorities for the second half of the course.
The identified priorities are documented and the specific learning content is listed in a Training Log (see Appendix 1 - avrami Document Quality Process - Page 4).

Teaching material
We only decide what teaching materials to use once we have determined what the participants want to learn during their language course. We take advantage of the wide-ranging, extensive volume of material available from the most highly respected publishers in ensuring that our content and methodology are always up to date.

Evaluation - Feedback
We conduct the first evaluation shortly after the course has begun. We check with our contact partners following the initial impressions and get a written online feedback form from the participants (Feedback I). This gives our customers the opportunity to assess the quality of the training right from the start.
Once the agreed number of instruction sessions has been completed the participants receive a second feedback form (Feedback II) with more in-depth questions on the various components of the training and for their own assessment of their learning progress.

We also offer a detailed course report as an additional service. The report contains an assessment of the language proficiency level and the progress achieved by each participant. It also contains recommendations for the individual participants. This extensive feedback and the precise assessment of the training needs of each participant form the basis for the exact planning of follow-up measures.


End of Course / Certificates

Your employees receive a certificate of attendance at the end of a training module (50 lessons) if they regularly participated in the training.

A certificate of the achieved CEFR-level (A1, A2, B1, B2, C1) will be issued at the end of a course level, if the participant passes the final test. The final test is standardized, that means that the candidates are not tested on course-specific contents, but on universal requirements according to the CEFR.

We will conduct a testing after each module of 50 lessons upon request of the customer. The contents of the written or oral test are developed according to the topics (vocabulary, grammar, reading comprehension, and writing skills) dealt with during the course.

As an additional service we offer individual course reports (individual progress report). The report contains a detailed evaluation of the knowledge level and achieved progress of each participant as well as individual recommendations for further improvement. The individual progress report is the basis for a tailored planning of further training measures.